Terms of service

General Terms and Conditions for Consumers

1. Coverage
2. Contractual Partners
3. Offer and Conclusion of Contract
4. Right of Revocation
4a. Return Costs in Case of Revocation
5. Prices and Shipping Costs
6. Delivery
7. Payment


General Terms and Conditions
(The following Terms contain information regarding your rights according to the german legislation on distance and electronic selling.)
1. Coverage
All deliveries of goods by holzkunstartikel.de that have been purchased on account of distance sales transactions shall be governed by these general terms and conditions in the version which is valid at the time of the respective order.
Every natural person who buys a product for purposes which are outside his trade, business or profession will be considered to be a consumer.
2. Contractual Partners
The sales contract is concluded with:

Drechslerei Kuhnert GmbH
Erzgebirgische Holzkunst
Hauptstrasse 28
08237 Steinberg OT Rothenkirchen
Legal form: GmbH
Director: Frank Kuhnert
Date of formation: 01.07.1997 HRB 14512
Tax number: 219/107/02693
UstID: DE 812273286.

You can contact our service department with any question or claim on working days from 8:30 until 16:30 o'clock Uhr by phone at +49 / 37462 / 636410 or send an email to  contact@holzkunstartikel.de .

3. Offer and Conclusion of Contract
3.1 The presentation of the products in our webshop does not imply a binding offer but a request to you to submit a binding offer to us. Errors excepted.
3.2 When ordering merchandise over the petition form by selecting the ordering button the consumer is binding himself to his intention to buy all articles on the list.  The contract is concluded as soon as holzkunstartikel.de confirms the order by sending an acceptance of order by email.

4. Right of Revocation
4.1 Consumers have the following rights to return goods:
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Consumers may declare the revocation of your contractual statement in text form (e.g. letter, email) or by returning the merchandise within a period of  14 days. The revocation does not have to contain any reasons.
The revocation period commences the day following the receipt of this revocation instruction in text form but not before the receipt of merchandise, nor before holzkunstartikel.de has fulfilled the obligations to provide information as defined in Article 246 § 2 in conjunction with § 1 (1) and (2) of the Introductory Act to the Civil Code ("EGBGB") as well as Article  246 § 3 of the Introductory Act to the Civil Code ("EGBGB").
The time-limit shall be deemed to be observed by the timely dispatch of the declaration of revocation or the return shipment.
The revocation must be sent to:
Drechslerei Kuhnert GmbH
Erzgebirgische Holzkunst
Hauptstrasse 28
08237 Steinberg OT Rothenkirchen

Tel.: +49(0) 3 74 62 / 63 64 10
Fax: +49(0) 3 74 62 / 63 64 20
E-mail: contact@kuhnert-gmbh.de
Internet: kuhnert-gmbh.de

Consequences of Revocation
In case of a valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If the customer is unable or partially unable to restitute the merchandise to holzkunstartikel.de or can only restitute it in a deteriorated condition, then the customer has to compensate for its value where applicable. This does not apply if the deterioration is exclusively due to examining the merchandise – as for instance in a retail store – or putting the merchandise to its intended use. Things that can be shipped by parcel are to be returned on our risk. Things that cannot be shipped by parcel will be picked up. The customer is obliged to bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of 40 (forty) euros or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment. In all other cases, the return shipment is free of charge for the customer. All reimbursement obligations must be fulfilled within 30 days of the declaration of revocation.

The right of revocation does not apply on contracts for the supply of goods produced according to customer specifications or clearly tailored to personal needs .

End of revocation instruction
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4a. Return Costs in Case of Revocation
The buyer has to bear the return costs, if the goods delivered correspond to the goods ordered and the price of the article to be returned does not exceed a total of 40 Euros or, in the event of a higher price of the article, if the buyer has not yet reciprocated or provided a contractually agreed partial payment at the time of revocation. In all other cases, the return ist free of charge.

5.  Prices and Shipping Costs
5.1 The prices stated on the product pages include the statutory value-added tax as well as other price components.
5.2 Information about additional shipping costs can be found at „Payment and Delivery“.

6.  Delivery
6.1 The goods will be shipped within Germany as insured DPD parcel or as letter post with Deutsche Post AG. Holzkunstartikel.de is entitled to have the delivery carried out by another dispatch company if deemed necessary.
6.2 Delivery times are indicated on the product page.

7. Payment
Payment may be made by PayPal, advance payment or cash payment upon pickup.